Your appointment reservation is being held exclusively for you. We understand you may sometimes need to cancel or reschedule due to unforeseen circumstances. To ensure we can provide the best possible service experience, please follow our appointment policies outlined below:

CANCELLATION

  • All cancellations must be made 3 hours before your scheduled appointment time. This allows ample time for another client seeking our services to fill the same appointment time.

  • Any cancellations within the 3-hour window will be subject to a charge for the full price of the service prior to any future services. Rescheduled appointments within this timeframe will also be subject to100% of the service price.

  • Timely cancellations can be made several ways:

    - via the link included in your texted appointment confirmation.

    - via the Squire app, either by logging in to an existing account or entering the 6-character confirmation code included in your appointment email.

    - by calling our staff at the respective shop.

  • Our automated booking reminder text is a one-way service. Please do not text this number in order to cancel or reschedule a booked appointment.

NO-SHOW

  • Failure to show up for a scheduled appointment without cancelling online or without first contacting the shop will incur a charge for the full price of the missed service.

LATE ARRIVAL

  • We have allotted the necessary time to complete each appointment and so provide a great experience. Arriving on time for your scheduled service is imperative for us to comfortably complete your service. Regretfully, we cannot adequately complete any service if a client arrives more than 10 minutes late. We reserve the right to respectfully decline service to a client who is over 10 minutes late for their scheduled appointment.

We thank you for your continued patronage.